Our Warranty
Your satisfaction is our number one priority.
OFFICE PRODUCTS WAREHOUSE warrants cartridges of compatible brands to be free of defects for a period of one (1) year from the date of purchase. All Eco Tone products come with a free 3 years replacement warranty against malfunctions or manufacturing defects. All refurbished fuser units and maintenance kits come with a 90 days replacement warranty against malfunctions or manufacturing defects. Toner bottles and printer ribbons of compatible brand are guaranteed for a 30 day period.
Any cartridge purchased by Office Products Warehouse found to be defective during this time period will be replaced at no cost to the customer.
Your equipment.
EPB guarantees that under normal use, an ink cartridge or drum cannot damage or break the devices that use them. In the event of a cartridge causing damage to a device, despite our rigorous controls, we will assume the cost of repairs to the extent that we have been advised by the customer before such repair is performed. If necessary, EPB will make arrangements to dispatch a qualified technician.
This warranty will be considered null and void if the cartridge is disassembled or altered, used, or stored in any way that is considered to be abnormal.
